A fair way to change your mind

Eligibility

• The request must be raised within 14 calendar days of recorded delivery.
• The item must be unworn, unwashed, unaltered and free from stains, odour or damage.
• Original tags and packaging must be intact, with proof of purchase.
• Only the item price is refundable. Any express, reshipping or other separately paid delivery charge is non-refundable unless the item was wrong or defective.

How to request a return or exchange

Message official WhatsApp support with your order ID, the item, the reason and whether you prefer a return or size exchange. Wait for approval and return instructions before shipping anything.

For a change-of-mind return or size exchange, the customer pays the reverse-shipping cost. If we sent a wrong, damaged or manufacturing-defective item, LazeWolf will bear reasonable return shipping after the issue is verified.

Damaged, defective or incorrect items

Report these issues within 48 hours of delivery with clear photos and, where available, an unboxing video. Normal colour variation between screens, minor placement variation in printed artwork and ordinary wear are not manufacturing defects.

Refunds and exchanges

Approved refunds are initiated to the original payment method after the returned item is received and inspected. Allow 7–10 business days after approval for the bank or payment provider to reflect the credit.

Exchanges depend on size availability. If the requested size is unavailable, you may choose an available alternative or an eligible refund.

Cancellation

A paid order may be cancelled before dispatch by contacting official WhatsApp support. Once dispatched, it must follow the return process. LazeWolf may cancel and refund an order affected by stock, pricing, payment-verification or delivery-serviceability errors.